Privacy Policy

AK Properties Solutions Private Ltd. we is committed to protecting your privacy. This Privacy Policy explains how our Android mobile application (the "App") collects, uses, discloses, and safeguards your information when you use our service to connect with real estate agents and representatives.

1. Information We Collect

We collect information that you provide directly to us and information about your use of the App.

Personal Information

When you create an account or use our services, we may collect:

• Name
• Email Address
• Phone Number
• Location Data (to find properties and agents near you)
• Property Preferences (e.g., budget, type, location)
• Payment Information (processed securely by our third-party payment gateways)

Automatically Collected Information

To improve our App, we may also collect:

• Usage Data: Information about how you interact with the App (e.g., features used, time spent).
• Device Information: Such as your device type, operating system, and unique device identifiers.
• Location Information: With your permission, we collect your precise or approximate location to provide relevant property listings and agent matches.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate connections between you and our network of registered agents/representatives.
• To provide, maintain, and improve our services, including personalized property recommendations.
• To process your payments and communicate with you about your account or transactions.
• To send you administrative messages, updates, and security alerts.
• For lawful record-keeping, compliance, and legal purposes.

3. How We Share Your Information

We value your trust and do not sell or rent your personal information to third parties for their marketing purposes. We may share your information in the following situations:

• With Agents/Representatives: Your information (name, contact details, property preferences) is shared strictly with our registered agents to enable them to contact you and provide the requested services.
• For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Service Providers: We may employ third-party companies (e.g., payment processors, cloud hosting providers) to facilitate our App. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. Data Security

We implement reasonable security measures, including encryption and secure servers, designed to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Correction: You can review and update your personal information directly in the App or by contacting us.
• Data Deletion: You can request the deletion of your personal data by contacting our customer support.
• Location Services: You can enable or disable location services through your device settings.
• Account Deletion: You can deactivate your account through the App settings or by contacting us.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our App and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

9. Grievance Officer

In compliance with the Information Technology Act, 2000 and rules thereunder, we have appointed a Grievance Officer. If you have any complaints or concerns regarding the use of your data, you can contact:

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: